Director, Major Case - Construction Defect   Employer: Travelers Companies, Inc. Job Location: Phoenix , AZ Cash Compensation: Industry Type: Related Professions Job Description: We are currently looking for a Director, Major Case - Construction Defect. Please read on for more details regarding this position. JOB DESCRIPTION: Summary: Provide Construction Defect claim handling in areas of coverage, investigation, evaluation, negotiation, litigation management, and resolution of serious and complex commercial lines and construction liability claims to improve pay out. Provide technical consulting and training resources to Claim Service Centers and underwriting partners. Primary Duties and Responsibilities: Direct handle the Company's most serious or complex construction defect liability claims within assigned territory. Provide efficient, prompt, courteous service and communication to internal business partners and external customers, about resolution of coverage, liability, reserves and other claim service issues. When appropriate, assures responses to inquiries and requests from the public. Litigation Management through selection of counsel, evaluation and direction of claim and litigation strategy. Establish and maintain appropriate and timely case reserves. Effective and efficient management of allocated loss adjustment expenses. Implement Company claim policies, procedures, practices and standards for handling of claims. Develop and employ creative resolution strategies. Prepare timely and informative management reports (Claim File Analysis) and presentation materials. Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws Education / Work Experience: The position requires, at minimum, a college degree or equivalent business discipline preferred. 10+ years liability claim handling experience with 3-5 years experience handling serious construction defect and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement). Knowledge of jurisdictions, laws & regulations, case law and attorneys is desirable. Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution. Familiarity with commercial and construction lines products, policy language, exclusions, ISO forms, effective claims handling practices. Other: Utilize technology as a strategic tool. Thorough understanding of the litigation process, relevant case and statutory law. Ability to recognize, analyze and resolve complex coverage, liability and damage issues. Ability to make independent decisions without involvement of supervisor. Superior business relationships with business and marketing partners. Expert litigation management skills. Demonstrated influence and persuasion skills and mentoring and managing other staff when necessary. Advanced written and verbal communication skills to understand, synthesize, interpret and convey complex data. In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match * Comprehensive health plans that include coverage for same sex/domestic partners * Strong work/family and employee assistance programs * Tuition reimbursement * Vacation Purchase Plan * Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer. Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Company Description: Travelers offers a wide variety of property and casualty insurance and surety products and services to businesses, organizations and individuals in the United States and in selected international markets. In addition, the company can meet insurance needs in more than 90 countries worldwide through our network of insurers. Products are distributed primarily through independent insurance agents and brokers. Our success is built upon our ability to provide innovative insurance and risk protection products and services in-synch with our customers' needs. * Personal Insurance offers a broad array of property and casualty insurance products for individuals. Products include automobile, homeowners, umbrella, condominium, tenant, flood, identity theft, valuable items, boat and yacht and wedding coverages. * Business Insurance offers a broad array of property and casualty insurance products and services to its clients, which range from small "main street" businesses to Fortune 100 corporations. Business Insurance is organized into marketing and underwriting groups focused on particular markets, industries or product lines. * Financial, Professional & International Insurance includes the Bond & Financial Products business as well as International and Lloyd's businesses. Bond & Financial Products provides surety, management liability, professional liability and crime coverages, primarily to U.S.-based businesses. Property and casualty products are marketed on an international basis through operations in the United Kingdom, Republic of Ireland and Canada and at Lloyd's of London. Our focus is on helping our customers manage risk before a claim occurs -- and responding with speed, professionalism and compassion when claims do happen. We have 13,000 trained Claim professionals located in 30 Claim field offices serving every state, as well as a self-contained dedicated Catastrophe Response Team that can move into a disaster area within hours. Our customers can report claims 24 hours a day, 7 days a week, 365 days a year.