Our management of over a billion square feet for corporate, institutional, not-for-profit and government space users around the world delivers the highest level of customer service and value, which enables clients to focus on their core business. By partnering with our clients our approach to facilities management goes well beyond traditional service models. Our people, by applying our knowledge, technology, procurement leverage and processes, are able to customize our delivery of services to any client's culture and create a competitive advantage for the client.
Accountable for the field execution of client facility management and project services within assigned geographic area (what, how and results).. Ensures the integration of all services and that they are delivered within agreed service levels. Own local client relationships, implementation of services and financial success of the assigned portfolio in accordance with client policies, procedures and standards. Ensures all resources ie human, financial etc., are managed within the policies and procedures of the facility partner firms.
1.Accountable for the day to day performance of the assigned team and delivery of services within stated service levels, processes, procedures to support and deliver services to achieve goals and objectives.
2.Review regional metrics and compare against account wide metrics to ensure that the portfolio is being managed within goal parameters.
3.Measure, monitor and report cost savings and value add contributions of the team.
4.Represent CBRE at the regional level, developing and fostering regional client relationships as appropriate
5.Assists clients to understand corporate initiatives and communicate in collaboration with the portfolio directors, approved service levels within portfolio.
6.Ensures bonus plans for direct reports and assigned team are signed and reviewed in accordance with human resource processes. Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e.submission of compensation (base salary, bonus, merit increases, promotions) to platform leaders for review and approval.
7.Provides input and support to strategic planning initiatives and work with Alliance Director to identify portfolio and vacant space reduction opportunities.
8.Provide input and justification to annual operating plan for assigned geography
9.Participate in regional planning team to develop portfolio strategies.
10.Oversees the timely and accurate implementation of strategic plans.
11.Accountable for the accuracy and timely updates to all client systems
12.Support process owners and platform leaders with the implementation of training, education and expectations to ensure teams adhere to all processes and procedures.
13.Ensure teams compliance with Supplier Diversity and Development goals
14.Provides regional input to annual financial plans and manages occupancy and capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures through out the year.
15.Provide input and justification to multi-year capital infrastructure plan for assigned geography.
16.Review and maintain the completeness of all Business Continuity and Disaster Recovery Plans and ensure the teams are in place to support the program inclusive of call trees and contact information. Periodic testing to be completed.
17.Ensure all properties are operated, maintained and tested in accordancy with local, state and national requirements overlaid by those required and expected of client.
18.Provide input and support to planning initiatives by identifying portfolio and vacant space opportunities
Bachelors degree in Business Administration, Finance, Communications, Engineering or similar field.
10+ years operational experience with responsibility for leading teams in a service environment, including 5+ years experience in commercial real estate services.
Professional certification desired (CFM, CPM, RPA or similar)
Or any equivalent combination of education and relevant experience.
Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation and analytical skills.
Excellent interpersonal and relationship building skills.
Proven record of providing excellent internal and external customer service
|CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services firm (in terms of 2010 revenue). The Company has approximately 31,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 300 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting. Please visit our Web site at www.cbre.com. Our Asset Services group transforms assets into opportunities by providing measurable results in property management, leasing, tenant relations, project and construction management, technical services, risk management, purchasing, energy management and financial reporting.