We are committed to providing excellent service to our customers, the guests and travel agents who book and support our product. In meeting their needs, every service we provide to our customers must be of the highest quality and integrity whether it is shipboard or shoreside.

We must constantly seek improvement and innovation of our services as well as strive for reduction of our costs in order to maintain reasonable fares, thereby enhancing the value of our service to customers. All bookings must be serviced promptly and accurately with the highest respect and courtesy. Our suppliers and distributors must have an opportunity to make a fair profit.

Crystal Cruises is concerned about our staff, the men and women who work with us, both shipboard and shoreside. Each employee is regarded as an individual whose dignity is respected and merit is recognized. All employees should be provided with working conditions that are clean, orderly and safe. All employees should feel free to make suggestions and comments in a reasonable manner. Crystal Cruises provides equal opportunity for development and advancement for those qualified. Crystal Cruises is committed to provide competent management.

Our ultimate responsibility is to our parent company and their stockholders. Our business must make a sound profit.